RENTAL POLICY


Upon request, we can provide each customer a FREE rental car with every repair. There is no minimum or maximum charge to qualify for this service excluding oil changes, tire rotations, and free inspections. This free rental service is covered throughout the entire repair process, including one additional day upon service completion. We do not aquire your SSN for the rental, however we will need to aquire a copy of your driver's license, your home address, and a proof of insurance. If the customer does not have full coverage insurance, full coverage insurance may be purchased for $25/day. Liability only insurance does not qualify. During a free inspection, if the customer requests a rental and denies the recommended repairs, the customer will be charged $25/day. If the customer approves the recommended repairs, the customer will then not be charged for the rental. Please schedule all rental requests in advance, if at all possible, at (615)591-2475.




WARRANTY POLICY


All service completed here at Eurofix, is covered by a 3 year/36k Mile Pro-Rated Warranty & a Zero Deductible 1 year Nationwide Warranty. Each warranty covers both faulty labor or defective parts. The following list contains the details of each warranty:

3 YEAR / 36K MILE PRO-RATED WARRANTY

• 0-12 Months after Repairs - 100% of all parts and labor are covered through our shop warranty.
  
• 12-24 Months after Repairs - If the parts and/or labor prices included in the warrantied job have increased, the customer is responsible for the difference in totals between previous work done, and the new price.
  
• 24-36 Months after Repairs - Customer is responsible for 50% of the new repair total.
  
  1 YEAR NATIONWIDE WARRANTY
  
• Zero Deductible
• The customer can bring their vehicle to any shop that is a CERTIFIED AUTO REPAIR SHOP outside of our 100 Mile Radius, to have warranty work completed.
  
• Warranty coverage is good up to the amount spent on the original repair. Any excess cost above the original repair amount will not be covered.
  



FREE INSPECTION


All customers are entitled to a FREE Preventative Maintanence Inspection (PMI) at every visit. Each PMI includes, but is not limited to:

• Check Engine Light (CEL) Diagnosis
  
• Major & Minor Leaks, Noise, and/or Vibration Diagnosis
  
• Fluid Level Inspection
  
Any time one of our technicians needs to dismantle or engage in any wiring/electrical issues, we may require an approval to charge for "Diag Time". Diag time can often be applied towards the total cost of repair, so please feel free to ask your service advisor if that may be a possibility. Please note, that the customer WILL NOT BE CHARGED unless we have aquired a verbal approval to engage in diagnostic time.



HOURLY LABOR RATE


We bid each repair on a job by job basis. We are not a flat rate shop, and do not have a "standard hourly rate". Our Technicians and Service Advisors are not commission based, guaranteeing you that they won't sell you anything you don't need. Feel free to come in for a free PMI or estimate of repairs to compare our prices with any quote you recieve from other shops. We believe that not only will we be the better deal, but also the shop with better service.



PARTS


We always buy the best parts available, to guarantee you have the best possible repair. We have a network of quality suppliers that either deliver same day or overnight so we can offer next day service on the majority of our repairs. This allows us to bypass the dealership and offer substantial savings and exceptional value to each of our clients. We know that a vehicle is a very important investment to each customer. Therefore we try to provide the absolute best quality parts to maintain your investment and better service your vehicle. Please note that our warranty also covers our parts. (see warranty section)



COMPANY HOURS


Eurofix is open Monday-Friday 7 a.m. - 6 p.m. & Saturdays 8 a.m. - 1 p.m. Our main service hours are during the week, however our Saturday hours are specifically reserved for small jobs such as oil changes, tire rotations, alignments, pick-ups & drop-offs, etc... Please note that on Saturday, our shop runs 1/4 the staff we usually do, so we may have very few appointment slots available. So please call ahead to request an appointment to ensure availability.



PAYMENT OPTIONS


We accept Visa, Mastercard, American Express, Discover, Checks and Cash. Please note that Eurofix reserves the right to request a deposit on all special order parts & on large jobs such as engines, transmissions, etc...



• AFTERHOURS PICKUP

  
  If the customer is not able to pick up their vehicle during shop hours, an afterhours pick-up service may be arranged at customer's request.

Call (615)591-2475 fax: (615)591-3871